Frequently Asked Questions
I can’t access my account. How can I log in again?
Please check the spelling of both your password and your email. To reset your password, click on “Forgot your password”. You can reset your password by entering your email address and following the instructions in the email you’ll be asked to immediately create a new password you can then use to sign in.
I found a problem with the website, what shall I do?
Please contact customer service at firstname.lastname@example.org immediately with any issue you may be facing and they will rectify it.
I have a coupon or voucher and it’s not working.?
Please note that only one promotional code can be used at any time upon checkout, and codes cannot be added after the order has been placed. If you are still having issues, please Contact Us or email at email@example.com
What can I do if there is something wrong with my order?
if you received a wrong item or the item has been damaged in delivery you can fill a return request form with a picture of the wrong or damaged order.
We’ll try to replace the wrong or damaged item subject to stock availability
What is the minimum order? Is there a delivery fee?
The minimum order is 100 AED. We offer free delivery for orders above 200 AED. For orders below 200 AED a delivery charge will apply.
How can I cancel an order?
You can cancel your order online if your order has not yet been dispatched.
How long will it take to get a refund?
Please check our Returns and Refunds policy. Usually, it takes 10-180 working days.
How much does the delivery cost? And when can I get my order?
You can check our Delivery Policy.
Can I schedule a specific time for delivery?
At Al Darmaky we deliver between 9 am and 6 pm. If you have a specific time you would like to receive your delivery, please mention it in the order notes and we will try our best to accommodate the request.
Can I change my delivery day?
Please contact us at at least 24 hours before your delivery date if you wish to make changes and we will try our best to assist you.