Al Darmaky

Return and Refund Policy


We’re sure you will like our product, but if not, you can return it to us and we will happily refund you after inspect it & if the conditions are met below.

Conditions for a return:
  • If you wish to return or reject an order or a particular item in your order, you can return the product with the delivery agent as and when it’s been delivered.
  • A return can only be made the same day of delivery
  • For issues beyond our control such as: airborne pests and diseases such as box blight, fungal leaf spot or aphids we cannot accept any responsibility beyond 2 days.
  • The returned plants/accessories/items should be in its original packaging
  • Delivery charge is strictly non-refundable.  Delivery charge can only be refunded where all the products delivered within the order are defective and returned.
  • The amount of the particular product/order will be refunded to you within 10-180 working days.
  • If you happen to accept your order and later wish to change, exchange or return the plants, Al Darmaky will not refund for the same.
To request a return:
  • Login into your your account and click on ‘My Returns’ to make a new return request
  • We will arrange the item collection within 1-2 days
  • The item will be checked upon delivery in our fulfilment nurseries
  • Once checked and approved, your refund will be processed within 10-15 working days

Cash on delivery orders: If your order was paid cash on delivery, any refund will be made in the form of store coupon code valid for 30 days. On receipt of the products back to our nurseries you will receive the coupon code via the email registered on your account within 2 – 5 working days.

Credit Card payment: If your order was paid via credit card, any refund will be credited back to the card that payment was received from within 10-180 working days on receipt of the products back to our nurseries.

Contact Us

Don’t hesitate to contact us if you have any questions regarding our Return and Refund Policy.

Customer Service: +971 3

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